Get Help

The City of Rochester is committed to making the GBI application process easy and accessible. For application assistance, city residents can reach out to the following partners:

City of Rochester Libraries

Arnett Branch — 310 Arnett Blvd., Rochester N.Y. 14619, (585) 428-8214
Central Library of Rochester and Monroe County — 115 South Ave., Rochester N.Y. 14604, (585) 428-7300, TDD: (585) 428-8023
Charlotte Branch — 3557 Lake Ave., Rochester N.Y. 14612, (585) 428-8216
Frederick Douglass Community Library — 971 South Ave., Rochester N.Y. 14620, (585) 428-8206
Lyell Branch — 956 Lyell Ave., Rochester N.Y. 14606, (585) 428-8218
Maplewood Community Library — 1111 Dewey Ave., Rochester N.Y. 14613, (585) 428-8220
Monroe Branch — 809 Monroe Ave., Rochester N.Y. 14607, (585) 428-8202
Phillis Wheatley Community Library — 33 Dr. Samuel McCree Way, Rochester N.Y. 14608, (585) 428-8212
Sully Branch — 530 Webster Ave., Rochester N.Y. 14609, (585) 428-8208
Winton Branch — 611 N. Winton Road, Rochester N.Y. 14609, (585) 428-8204

City of Rochester Neighborhood Service Centers

Northwest Quadrant Neighborhood Service Center — 400 Dewey Ave., Rochester, N.Y. 14613, (585) 428-7620
Northeast Quadrant Neighborhood Service Center — 500 Norton St., Rochester, N.Y. 14621, (585) 428-7660
Southwest Quadrant Neighborhood Service Center — 923 Genesee St., Rochester, N.Y. 14611, (585) 428-7630
Southeast Quadrant Neighborhood Service Center — 320 N Goodman St., Suite 209, Rochester, N.Y. 14607, (585) 428-7640

Community Partners

19th Ward Community Association
Address: 310 Arnett Blvd., Rochester NY, 14619
Phone #: (585) 328-6571
Website: www.19wca.org
Hours of operation: Tuesday – Friday, 11 a.m. – 2:30 p.m.

Coalition of Northeast Associations, Inc. (CONEA)
Address: 471 Hudson Ave., Rochester, N.Y. 14605
Phone #: (585) 325-1311
Website: https://conea2034.org/
Hours of operation: Monday – Friday, 10:30 a.m. – 3:30 p.m.

Children’s Institute, Inc.
Address: 274 N. Goodman St., Suite D103, Rochester, N.Y. 14607
Phone #: (585) 295-1000
Website: www.childrensinstitute.net
Hours of operation: Monday, Wednesday, and Friday, 10 a.m. – 5 p.m.

Common Ground Health
Address: 1150 University Ave., Bldg. #5, Rochester, N.Y. 14607
Phone #: (585) 224-3101
Website: https://www.commongroundhealth.org/
Hours of operation: Monday, Tuesday, and Wednesday, 10 a.m. – 5 p.m.

Connected Communities
Address: 1337 East Main St., Rochester, N.Y. 14609
Phone #: (585) 488-4887
Website: www.connectedcommunitiesroc.org
Hours of operation: Tuesday, Thursday, and Friday, 9 a.m. – 5 p.m.

Deaf Refugee Advocacy, Inc.
Address: 260 East Main St., Rochester, N.Y. 14604
Phone #: (585) 286-3440
Website: www.deafrefugeeadvocacy.org
Hours of operation:

Thursday, June 23, 10 a.m. – 12 p.m., 1 p.m. – 4:30 p.m.
Friday, June, 9 a.m. – 12 p.m., 1 p.m. – 4:30 p.m.
Monday, June 26 – Thursday, June 29, 9 a.m. – 12 p.m., 1 p.m. to 4:30 p.m.

EE Pathways
Address: 10 Cady St., Rochester, N.Y. 14608
Phone #: (585) 445-8222
Website: www.eepathways.us
Hours of operation: Monday – Thursday, 10:30 a.m. – 3 p.m.

Father Tracy Advocacy Center
Address: 821 North Clinton Ave., Rochester, N.Y. 14605
Phone #: (585) 563-7008
Website: https://www.fathertracycenter.org/
Hours of operation:

Thursday, June 22, 10 a.m. – 5 p.m.
Friday, June 23, 10 a.m. – 4 p.m.
Saturday, June 24, 12 p.m. – 5 p.m.
Sunday, June 25, 12 p.m. – 5 p.m.
Monday, June 26, 10 a.m. – 6 p.m.
Tuesday, June 27, 10 a.m. – 6 p.m.
Wednesday, June 28, 10 a.m. – 8 p.m.

Heels of Greatness, Inc.
Phone # (585) 488-4399
Website: www.HeelsofGreatness.com
Hours of operation:

For a virtual appointment, call 585-488-4499, or schedule one online.
Thursday, June 22, 3:30 p.m. – 8 p.m.
Friday, June 23, 8 a.m. – 11 a.m.
Monday, June 26, 6:30 p.m. – 9:30 p.m.
Tuesday, June 27, 6:30 p.m. – 9:30 p.m.
Wednesday, June 28, 11 a.m. – 6 p.m.

IBERO Community Resource Center
Address: 216 Clifford Ave., Rochester, N.Y. 14621
Phone #: (585) 454-1430
Website: https://www.ibero.org/crc/
Hours of operation: Monday – Friday, 9 a.m. – 4:30 p.m.

Urban League of Rochester, Inc.
Address: 265 N. Clinton Ave., Rochester, N.Y. 14605
Phone #: (585) 325-6530
Website: www.ulr.org
Hours of Operation: By appointment only, Tuesday and Wednesday, 10 a.m. – 1 p.m.